THE ONE TECHNIQUE THIS STARBUCK’S BARISTA USED TO UPSELL ME

 
Everybody knows that people buy from people, but what do you do in your business to reinforce this idea?
 

This week I experienced a fantastic Starbucks Barista who used this one technique to breakdown the corporate facade and talk to me as a person.

The result was me buying a piece of cake to go with my coffee when I would have ordinarily said no.

 

 

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