HOW MUCH IS YOUR TONE OF VOICE COSTING YOUR BUSINESS?

 
 
Knowing what to say is one thing, but the tone in which we say it is another thing entirely. It is said that what we say, the actual words, only communicates about 7% of what we mean. However, the tone in which we say it accounts for 38% of what we mean.
 

Do you know what tone of voice your staff use? Do you know how much their tone of voice is costing your business? Do you believe you have any control over it?

In this short video I explain the importance of your team’s tone of voice. I give an example of where a company’s tone of voice cost their business money. And I explain what YOU can do to make sure your team uses the right tone.

 
 
 
 

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